MGB Health Plan Member12.1.0

Mass General Brigham Health Plan Member App
Effortlessly manage your healthcare with the Mass General Brigham Health Plan Member App, designed specifically for MGB Health Plan members.

Getting Started:

To use the app, register with your member ID, which is located on your Mass General Brigham Health Plan ID card below your name.
Key Features:
- Digital ID Card: Save and access your ID card directly from your phone.
- Claims Access: View and manage your claims activity and details.
- Plan Usage Tracking: Monitor your deductibles, copayments, and overall plan status.
- Provider Finder: Easily locate doctors, dentists, and hospitals.
- Secure Video Visits: Access HIPAA-compliant video consultations for medical and mental health care through Well Connection*.
- Member Services: Connect with our support team for assistance.
- Dependent Information: View details for dependents under 18.
- Contact Info: Get phone numbers and directions to hospitals, pharmacies, and doctors' offices.
- Plan & Benefits Info: Access comprehensive information about your plan and benefits.
- Cost sharing and estimates: Review cost sharing for your plan and estimate medical costs.
- Medication Lookup: Check the coverage for your prescriptions.
- Secure Messaging: Use our message center and receive important notifications securely.
- Fitness & Weight Loss Claims: Submit claims for fitness and weight loss programs online.
- Claims History: Review a summary of your claims for the past 2 years.
- 1099 Tax Forms: Access your 1099 tax forms.
- Primary Care Provider: Elect or update your Primary Care Provider during business hours.
- Digital Medical ID: Access your Medical ID cards digitally.
- Live Chat: Chat with customer service directly from your secure member account.
Note: Features may vary based on your plan and benefits.
Mass General Brigham Health Plan includes Mass General Brigham Health Plan, Inc. and Mass General Brigham Health Insurance Company.

Version History Minor bug fixes and Performance improvements 12.1.0 Apr 1 We are excited to introduce major updates designed to make managing your care easier and more personalized! This update brings support for our newest line of business and enhanced tools to help you find the proper care.

- Enhanced Profile Management to support contact and communication preferences
- General security updates to protect your data
- Optimized app performance
- Minor bug fixes 12.0.0 12/30/2025 Minor bug fixes and Performance improvements 11.3.0 10/16/2025 Minor bug fixes and Performance improvements 11.2.0 07/31/2025 Minor bug fixes and Performance improvements 11.1.0 06/25/2025 Update the app to access these great new features:
-Usability, scalability, and security enhancements 11.0.0 05/07/2025 Update the app to access these great new features:
-Usability, scalability, and security enhancements 10.2.0 01/06/2025 Update the app to access these great new features:

-Performance improvements and general bug fixes.

-Usability, scalability, and security enhancements 10.1.0 10/03/2024 Enjoy a smoother, faster, and more secure app experience with this update. 10.0.0 08/14/2024 Update the app to access these great new features:
-Performance improvements and general bug fixes.
-Usability, scalability, and security enhancements 9.2.0 06/12/2024 Update the app to access these great new features:
-Performance improvements and general bug fixes.

-Usability, scalability, and security enhancements 8.1 12/21/2023 Update the app to access these great new features:
-Performance improvements and general bug fixes.
-Usability, scalability, and security enhancements 8.0 10/30/2023 Update the app to access these great new features:
-Performance improvements and general bug fixes.
-Usability, scalability, and security enhancements 7.0 06/29/2023 Update the app to access these great new features:

-Performance improvements and general bug fixes.

-Usability, scalability, and security enhancements 6.1.0 05/03/2023 Rebranded from AllWays Health Partners to Mass General Brigham Health Plan 6.0.0 12/30/2022 Update the app to access these great new features:
-Performance improvements and general bug fixes.
-Usability, scalability, and security enhancements 5.0.0 10/13/2022 Update the app to access these great new features:
Performance improvements and general bug fixes. 4.1.0 05/02/2022 Update the app to access these great new features:
• An easy way to review or find a new Primary Care Provider physician who accepts your insurance as a primary care plan.
• Performance improvements and general bug fixes. 4.0.0 03/09/2022 Update the app to access these great new features:
Performance improvements and general bug fixes. 3.1.0 07/20/2021 Update the app to access these great new features:
- Easy biometric login set-up (face or fingerprint) for devices with this functionality
- An easy way to submit member reimbursements, like fitness and weight loss,* directly within the app
- A cost estimator and comparison tool for key services, featuring ways to save on care with the DoctorSmart Rewards program*

*May not be available on all plans 3.0.0 05/19/2021 Update the app to access these great new features:
Performance improvements and general bug fixes. 2.1.0 09/30/2020 Update the app to access these great new features:

• Detailed claims and services history
• Plan-specific cost sharing information
• Account creation from within the app
• Improved live chat experience" 2.0.2 09/01/2020 Keep your app updated to get the latest experience
This release bug Fixes
* Fixed an issue with on-screen displays when the device has magnification on
* Updated the Find Provider tool to improve usability and responsiveness 1.1 06/19/2020 1.0 03/20/2020